About our business
Mayannelle Aura Loft is a registered sole proprietorship providing home essentials and daily goods. We focus on practical, everyday items suitable for Filipino households.
Orders and confirmations
- Orders are confirmed after we verify availability, colors, and delivery details with you.
- We may decline or adjust an order if stock is limited or delivery is not feasible.
- Please review the confirmation details; your acknowledgment helps prevent errors.
Pricing and payment
- Prices are confirmed before payment links are sent.
- Payment links are issued only after you approve item and delivery details.
- Please complete payment within 24 hours of receiving the link to keep the order active; unpaid orders may be cancelled automatically.
- Fees for delivery or special handling will be shared during confirmation.
Delivery
- Coverage includes Trece Martires City and nearby areas in Cavite; select nearby provinces upon arrangement.
- Delivery schedules depend on courier availability and your confirmed address.
- Please provide accurate delivery information to avoid delays.
Cancellations
- If you need to cancel, notify us quickly. Orders without payment beyond 24 hours from the payment link may be cancelled.
- We reserve the right to cancel orders due to stock issues, incorrect information, or circumstances beyond our control; we will inform you if this happens.
Returns and refunds
For damaged, incorrect, or missing items, see our Refund Policy for steps and timelines. Contact us within 3 days of delivery for issues so we can assist promptly.
Customer responsibilities
- Provide accurate contact and delivery details.
- Review confirmations for item, color, quantity, and schedule.
- Settle payments within the stated time frame to keep the order active.
- Reach out promptly if there are changes or concerns.
Privacy
We handle personal information responsibly. Please read our Privacy Policy to understand what we collect, how we use it, and your options.
Changes to these terms
We may update these terms to reflect operational or legal changes. The latest version will always be available on this page.
Contact us
If you have questions about these terms, please reach out:
- Email: admin@mayannelleauraloft.life
- Phone: +63 961 169 6306
- Address: Block 3, Lot 31, Phase 1 Agoncillo Street, Ciudad Adelina, Barangay Conchu, Trece Martires City, Cavite 4109, Philippines