When to reach out
- Damaged on arrival or packaging concerns.
- Wrong item, color, or quantity compared to confirmation.
- Missing items in your delivery.
Contact us within 3 days of delivery for damage or wrong items so we can assist promptly.
What we’ll ask for
- Order reference and contact details.
- Clear photos of the item, packaging, and any damage or discrepancy.
- A short description of the issue so we can resolve it efficiently.
Options we provide
- Replacement of the affected item, subject to availability.
- Refund to your original payment method when a replacement is not possible.
- Partial refund if only part of the order is affected.
We will confirm next steps and timelines once we review the details you share.
Conditions
- Items should remain in reasonable condition; please keep original packaging when possible.
- For incorrect items, we may arrange a pickup or return depending on the situation.
- Refunds are processed after verification and may take standard banking or e-wallet clearing times.
Exclusions
- Normal wear and tear or damage from improper use.
- Changes of preference after confirmed delivery (unless agreed upon with us).
- Items confirmed as correct and complete after the 3-day notification window for damage/wrong items.
How to start a request
Please email or call with the subject “Refund/Replacement Request” and include your order reference and photos if applicable.
- Email: admin@mayannelleauraloft.life
- Phone: +63 961 169 6306
- Address: Block 3, Lot 31, Phase 1 Agoncillo Street, Ciudad Adelina, Barangay Conchu, Trece Martires City, Cavite 4109, Philippines
We will reply with the next steps and an estimated resolution timeline.